In this video segment, you will hear more about the second step: Awareness and Acceptance of Difference.  The video uses vignettes to broadly illustrate both the challenges and rewards of effective cross-cultural interactions in the face of cultural difference.

After viewing this segment, consider the following questions:

▶ What did you think of the portrayal of the worker in the “wrong way” and “right way” scenarios?  What could she have done differently?

▶  What do you think about the idea of apologizing in advance for mistakes you may make with a patient or client?

▶  Have you ever had to own up to your own ignorance or inexperience?  How did it feel?  How did your patient or client (or friend/spouse/child/teacher/boss/subordinate) react?

▶  What other techniques have you used for engaging culturally diverse patients or clients?