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<v Narrator>Step three is developing cultural knowledge.</v>

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Learn as much as you can

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about the cultural group you want to serve.

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Do internet research, read scholarly articles,

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go to the contemporary literature,

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do your homework, then do more.

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<v ->It's not something you can do from eight to five.</v>

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You need to observe yourself into that.

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You need to become part of that culture.

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<v Narrator>Get to know the community, drive around,</v>

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better yet walk around,

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try to feel the pulse of the community.

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Browse in a neighborhood shop,

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eat at a neighborhood restaurant,

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when you can go to festivals or other community events,

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work on building relationships

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with people from other cultures.

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<v ->And I think if you have colleagues that can teach you</v>

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and guide you, and if you have friends that can teach you

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and guide you, it's a lot easier.

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<v ->I think one of the beauties of living</v>

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is to create a Rolodex or call it Rolodex on steroids

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to make sure that you have a very powerful network

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so that when you encounter difference,

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you can debrief with someone

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and wonder what may have been occurring.

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<v Narrator>It's helpful to have an insider</v>

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from that community help you gain appropriate entree.

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<v ->Ethnographers call 'em they use the word informant</v>

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and our model we call it getting yourself a cultural guy

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and having the person agree to be your cultural guide.

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I mean, it's very open.

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You get a cultural guide that sort of takes you

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by the hand and leads you into the group.

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<v ->But it's very important also to have like,</v>

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we call Padrino, okay.

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Somebody well known in the community

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and very well respect in the community

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to introduce you to the community.

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It's absolutely indispensable to do that.

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<v Narrator>Part of building cultural knowledge</v>

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is to recognize the differences

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that exist within cultural groups.

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<v ->I think it's very important to understand</v>

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the basic strengths and resiliences

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and cultural traditions as a point of departure.

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<v Narrator>Keep in mind,</v>

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there are 30 or more different Hispanic-Latino cultures

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in the United States alone

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and an equal number of cultural groups

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that fit into the category of Asian

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each with its own history, traditions, and values.

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While there may be certain similarities,

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there are differences too.

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<v ->Because you can't always assume that one race,</v>

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one culture of people all had the same experiences.

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And there's difference between families

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that just arrived here in US

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versus those who have been here for two or three generations

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<v Narrator>A family's experience in the United States</v>

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helps determine how that family defines itself

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and how its members think and act.

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Consider how they got here,

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why they came here and how acculturated they are.

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<v Woman>We're a very close family.</v>

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<v Doctor>What makes you such a close family?</v>

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<v ->Well--</v>
<v Man>So for example,</v>

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understanding that the importance on extended family

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might be critical

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but if you move away from your extended family

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you might be much more nuclear family oriented.

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Which in some ways may make you at risk

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because you don't have that network there.

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<v ->Who do you think</v>

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might be able to help you care for the baby?

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<v ->I don't know no one.</v>

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My mom she helped me so much when Christina was born

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but now she's kinda work

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because you know my dad he didn't leave much.

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<v ->What about neighbors, friends, someone from church?</v>

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<v ->No, I really can't think of anybody</v>

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<v ->Now, here's the interesting thing.</v>

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At least in my mind, interesting that often

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because one is doesn't mean one is and what I mean by that

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even though it's grammatically incorrect,

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is that just because I'm of African American descent

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doesn't mean that I can be a benefit

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to all folks of African American descent.

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So I think the thing that one really wants to be careful

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about is just making sure

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that one knows that there's extreme diversity

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within a given group

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and understanding one individual from that group may

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or may not help you in understanding that next individual.

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<v Narrator>It's always a mistake to make assumptions</v>

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based on your patient client's appearance.

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<v ->Because not all native Americans are brown-skinned</v>

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brown-haired, brown-eyed.

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Many of them are blonde-headed and blue-eyed.

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There are people who look African American.

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There are people who look Caucasian.

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<v ->I would hope that workers would not assume</v>

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and would make the mistake of not asking.

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<v ->You don't make snap judgements by doing a visual.</v>

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So you have to ask those questions.

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<v ->And to ask a person, are you native American?</v>

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And then if they say yes to that

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are you a member of a specific Indian tribe?

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And finding that out can enable someone

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particularly a social worker

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or a healthcare worker to provide better services.

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<v ->Oftentimes the best way to learn about a culture</v>

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is from your client.

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<v ->I just ask the patients, you know, what is special to you?</v>

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What culturally can we do

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to provide you culturally competent care.